14 febbraio 2018

offro Sap CRM Functional Analyst - fabriano

For a multinational industrial company we are looking for the Sap CRM Functional Analyst.

The candidate will be part of the central Group ICT delivery organization and will be involved in CRM projects with the aim to extend SAP CRM in some relevant countries of the Group and to keep system up-running throughout the daily business support.
He/She will report to the ICT CRM, Web and Mobile Solution Team Leader and will be responsible for:
? interfacing with the Business and assisting them in defining SAP CRM functional requirements that means working with Business Process Owners, Key/End Users, Business Project Manager 'chiedi in privato web' technical teams (including external systems integrators) to gather functional requirements and evaluate implementation alternatives
? supporting the full life-cycle of the SAP CRM change requests /projects, from writing functional analysis, developments/interface specifications and IT/user acceptance test scripts up to deploying the solution into live environment
? performing 1st and 2nd level Key Users support via ticketing system
? performing extensive quality checks on the external systems integrator deliverables
? maintain operational procedures, documentation and internal Knowledge base
? managing SAP CRM middleware functionalities in a SAP ECC integrated scenario: understanding end to end integration processes and solving interfaces problems between SAP CRM and SAP ECC, with a specific focus on interfaces relevant to customer service invoicing and pricing (customers master data, products master data, pricing, creation of follow-up billing documents in SAP ECC)
? managing SAP CRM features in an extended integrated end to end scenario with B2B and B2C Web platforms, Mobile Apps and Cloud applications.

The ideal candidate has a degree in Computer Science or Engineering and 2/3years of experience as SAP CRM Functional Analyst in SAP implementation projects and has:
? Knowledge of integrated Sales, Service and Marketing business processes and knowledge of SAP CRM solutions and platform are basic requirements.
? Knowledge of enterprise Web portals platforms like Microsoft Sharepoint.
? Good English knowledge and availability to travel are required.

Sede di lavoro: Fabriano (con pacchetto di relocation)

Tipo Contratto
A tempo indeterminato
Retribuzione netta
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